EMERSON CLIMATE TECHNOLOGIES™ TO STRENGTHEN RELATIONSHIPS WITH REFRIGERATION CONTRACTORS IN THE FOODSERVICE INDUSTRY
Initiative follows introduction of new product brochure and tools designed to help contractors meet the growing needs of their customers
ST. LOUIS, June 23, 2005 – Emerson Climate Technologies™, a business of Emerson (NYSE: EMR) recently launched an initiative to develop and strengthen relationships with refrigeration contractors who specify, install, repair and service refrigeration equipment in the foodservice industry.
The goal is to ensure these contractors have the products, tools, education and support they need to grow their business, stay ahead of emerging trends and meet the energy-efficiency needs of their customers. The company also plans to work closely with the contractors to gather feedback on products and services in development, increase their awareness of new and emerging technologies, and gather their feedback on HVACR issues and concerns facing the foodservice industry.
HVACR contractors in the foodservice industry are faced with many difficult challenges that are unique to their business. Foodservice equipment must run at peak performance and reliability at all times. The equipment is located in harsh environments and can often be difficult to service. Contractors must also take issues like food safety and product quality into account. Most important, as with any industry, contractors in the foodservice industry stake their reputations on the service and solutions they deliver.
“By working with contractors, Emerson Climate Technologies can gain valuable insight into the HVACR issues and concerns driving the foodservice industry, as well as foster greater understanding of the innovative technologies and services available,” said Bob Labbett, vice president of marketing for Distribution Services. “We are dedicated to acting as a liaison between the manufacturer and the contractor. We participate in a variety of events and training sessions with contractors at wholesaler locations, or one on one at their sites. We also hold regional roundtable events for industry discussions and product focus groups. In addition, Emerson Climate Technologies is implementing feedback from contractors and end-users to improve our current products while delivering new solutions that will help contractors grow their businesses.”
As part of the initiative, Emerson Climate Technologies recently introduced a product brochure specifically focused on the foodservice industry. The foodservice product brochure, the first in a series of new product brochures, is designed to help contractors gain a more complete view of the systems that they are servicing, as well as the Emerson Climate Technologies products and technologies available for the industry. Upcoming product brochures in the series will focus on the supermarket, industrial/commercial and mechanical/HVAC market segments, giving contractors a comprehensive view of the products and services Emerson Climate Technologies provides.
“The initial response from foodservice contractors has been very positive. They are very excited that we want to establish a dialogue where they can voice their concerns, issues and needs, and we can explain the educational tools, advanced technologies and innovative services available to help them better serve their customers,” said Matt Brown, contractor support manager.
In addition to reaching out to contractors, Emerson Climate Technologies is working extensively with wholesalers to provide the tools needed for working effectively with contractors. Online e-Business tools such as Online Product Information (OPI), product selection and competitive cross-reference information cover a full range of products used in the HVACR aftermarket, including products specific to the foodservice industry. These tools create opportunities for wholesaler personnel to educate themselves on the options available from Emerson Climate Technologies.
For more information and a complete list of Emerson Climate Technologies products and solutions available to the foodservice industry, service technicians and contractors can visit EmersonClimateContractor.com.
About Emerson
Emerson (NYSE: EMR), based in St. Louis, is a global leader in bringing technology and engineering together to provide innovative solutions to customers through its network power, process management, industrial automation, climate technologies, and appliance and tools businesses. Sales in fiscal 2004 were $15.6 billion. For more information, visit GoToEmerson.com.
About Emerson Climate Technologies
Emerson Climate Technologies™, a business of Emerson, is the world’s leading provider of heating, ventilation, air conditioning and refrigeration solutions for residential, industrial and commercial applications. The group combines best-in-class technology with proven engineering, design, distribution, educational and monitoring services to provide customized, integrated climate-control solutions for customers worldwide. Emerson Climate Technologies’ innovative solutions, which include industry-leading brands such as Copeland Scroll™ and White-Rodgers, improve human comfort, safeguard food and protect the environment. For more information, visit emersonclimate.com.
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